The Appointment Booking Alerts feature is available in PatientNow Essentials and the Ultimate edition of the EnvisionNow program. To upgrade, please contact our Sales Team at 800.436.3150 or sales@patientnow.com.

Appointment Booking Alerts are used to notify, prohibit, or restrict Employees from booking a Client's appointment.

The Reason Note field allows you to input an explanation for the Booking Alert. If a client is set to Deny All Booking, they will be unable to book online.

1. Click to edit a Client from the Client List in the Clients main dropdown menu.

Client > Client List > [Specific Client] > Edit Selected Client > Demographics > Booking Alert

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2. Select a Booking Alert Type to control booking restrictions. Then, add a Reason Note (in the example below, we use "2 no shows!").

If the Client has a Booking Alert, a caution sign icon will popup along with the Reason Note when an Employee tries to book their appointment. If you choose Deny All Booking, a red stop sign will appear instead of the caution icon.

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This feature makes it easier to prohibit or restrict certain clients from booking appointments.

Note: When the feature is set to Allow Booking, Booking Alerts will not appear. If you want to Allow Booking but still include an alert when scheduling the Client's appointment, use a PopUp Note instead.

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