Concierge
Concierge: Your Ultimate Sales Ally! With Concierge, you can effortlessly guide your clients along a tailored "Pathway," initiating an almost fully automated drip campaign leveraging the power of email, text, phone, and task reminders.
Concierge is available with our PatientNow Essentials Amplify and Ultimate Editions, and our Envision Ultimate edition. To upgrade, contact our Sales Team at 800.436.3150, Option 1, or sales@patientnow.com
What is Concierge?
Introducing Concierge: Your Ultimate Sales Ally!
At PatientNow, we know how vital it is to promote your treatments and products, share useful information, and make it easy for clients to sign up for services through the most effective channels precisely when they're needed.
We understand that while client engagement is the cornerstone of sustained success, delivering unparalleled customer care remains a high priority. We acknowledge the time constraints your staff face, particularly when it comes to engaging in manual, time-consuming activities.
We present Concierge, your ultimate solution to this dilemma. With Concierge, you can effortlessly guide your clients along a tailored "Pathway," initiating an almost fully automated drip campaign leveraging the power of email, text, phone, and task reminders. Say goodbye to manual labor and hello to streamlined efficiency with Concierge by your side!
Why use Concierge?
Personalization in multi-channel communication has been shown to significantly impact sales performance. Here are some statistics that support this:
Increased Customer Engagement: According to a study by Infosys, 86% of consumers say that personalization plays a role in their purchasing decisions.
Improved Conversion Rates: Research by Epsilon found that personalized email messages have 6x higher transaction rates compared to non-personalized messages.
Enhanced Customer Loyalty: A study by Accenture revealed that 91% of consumers are more likely to shop with brands that provide relevant offers and recommendations.
Higher Revenue: According to a report by McKinsey & Company, personalization can drive revenue uplifts of 10% or more.
Improved Cross-Selling and Upselling: A study by Evergage showed that 33% of marketers who implemented personalization saw a significant uplift in sales.
Better Customer Satisfaction: Salesforce reported that 59% of consumers say that personalization influences their decision to purchase from a company.
Optimized Marketing Spend: Research by Monetate revealed that marketers who personalize their web experiences see an average 19% uplift in sales.
These statistics collectively demonstrate the tangible benefits of personalization in multi-channel communication, ranging from improved engagement and loyalty to increased revenue and optimized marketing spend.
Drip campaigns, when executed effectively, can also drive sales and conversions. Here are some statistics that support their effectiveness:
Increased Engagement: According to research by HubSpot, drip email campaigns generate 80% more sales at 33% less cost.
Improved Lead Nurturing: Marketo reports that nurtured leads make 47% larger purchases than non-nurtured leads.
Higher Conversion Rates: A study by EmailMonday found that drip email campaigns have an average open rate of 80% higher than single-send campaigns, with click rates about three times higher.
Long-Term Customer Relationships: The Annuitas Group discovered that nurtured leads make 47% larger purchases than non-nurtured leads.
Consistent Communication: Salesforce notes that 79% of top-performing companies have been using marketing automation for more than two years. Drip campaigns are a key component of marketing automation.
Improved ROI: According to a study by the Lenskold Group, 63% of companies that are outgrowing their competitors use marketing automation, including drip campaigns.
Effective Lead Segmentation: Research by the Aberdeen Group found that personalized email messages improve click-through rates by 14% and conversion rates by 10%.
Timely Follow-Up: A study by DemandGen Report revealed that nurtured leads produce, on average, a 20% increase in sales opportunities versus non-nurtured leads.
These statistics demonstrate the effectiveness of drip campaigns in nurturing leads, driving engagement, and ultimately increasing sales and revenue.
Consider the following:
2% of sales are made on the first contact;
3% of sales are made on the second contact;
5% of sales are made on the third contact;
10% of sales are made on the fourth contact; and
80% of sales are made on the fifth to twelfth contact,
YET...
48% of salespeople never follow up with a prospect;
25% of salespeople make a second contact, then stop;
and just 12% of salespeople make more than three contacts (marketingprofs.com)
Welcome emails have open rates 50% higher than the average for all emails.
Email conversion rates are about 40 times higher than those recorded from social media (campaignmonitor.com).