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PatientNow Essentials/EnvisionNow x LabCorp: Viewing Orders and Results

Viewing Orders and Results in LabCorp Integration

Overview

This article provides a detailed guide on how to view previously sent orders and results from the LabCorp integration within PatientNow Essentials. Follow these steps to navigate the interface effectively and access relevant information.

Accessing the Labs Screen

  1. Ensure you have the Labs Access security profile enabled.

  2. Hover over the Medical dropdown menu and select Labs from the list.

  3. You will land on the Labs Screen, which consists of two tabs:

    • Orders Tab

    • Results Tab

[IMAGE — needs manual upload: Labs Access Screen.png] (original: <img src="https://patientnow.file.force.com/servlet/rtaImage?eid=ka0Rd00000037rN&feoid=00N3s00000QF9k7&refid=0EMRd00000B9GdX">)

Orders Tab

The Orders Tab provides a running list of all previously submitted orders.

[IMAGE — needs manual upload: Orders Tab.png] (original: <img src="https://patientnow.file.force.com/servlet/rtaImage?eid=ka0Rd00000037rN&feoid=00N3s00000QF9k7&refid=0EMRd00000B9D9R">)

Columns in the Orders Table:

  • Client Name: Displays the first and last name of the client whose order was submitted. Multiple orders for the same client will appear as separate rows.

  • Provider: Shows the requesting provider selected during order submission.

  • Location: Indicates the location associated with the order.

  • Order Number: Unique identifier for each order.

  • Order Date: Date the order was submitted.

  • Due Date: Expected date for receiving results.

  • Result Status:

    • Final: All tests in the order have results.

    • Partial: Some results have been received; others are pending.

    • Unreceived: No results have been received.

Search Functionality

  • Use the search bar to find orders by:

    • Client’s first or last name

    • Provider name

    • Order number

  • Matching criteria will display as individual rows in the table.

Results Tab

The Results Tab displays results and includes an unread indicator for new results. If you have any unread results, you will see a red dot notification icon next to the Medical tab in PatientNow Essentials.

[IMAGE — needs manual upload: Results Tab.png] (original: <img src="https://patientnow.file.force.com/servlet/rtaImage?eid=ka0Rd00000037rN&feoid=00N3s00000QF9k7&refid=0EMRd00000C92A9">)

Key Features:

  • Unread Indicator: Displays the number of unread results (up to a maximum of 9).

  • Unread Results: Indicated by a red dot in the left-hand column. These appear at the top of the list.

  • Result Status:

    • Final: Complete results.

    • Partial: Some results received; others are pending.

Actions:

  • Mark as Read/Unread:

    • Click the three dots on an item to mark it as read or unread.

    • Unread items move to the top of the list.

[IMAGE — needs manual upload: Results Notifications.png] (original: <img src="https://patientnow.file.force.com/servlet/rtaImage?eid=ka0Rd00000037rN&feoid=00N3s00000QF9k7&refid=0EMRd00000B9MB3">)

  • View Order Details:

    • Expand or collapse a row to view detailed order information.

[IMAGE — needs manual upload: Results Expander.png] (original: <img src="https://patientnow.file.force.com/servlet/rtaImage?eid=ka0Rd00000037rN&feoid=00N3s00000QF9k7&refid=0EMRd00000B9MML">)

      • You can search the order list by clicking the arrow next to the order number, a drop down will appear of with the list of orders and a search field. In the search field you can search by order number, status, requesting provider, or test/panel.

[IMAGE — needs manual upload: order search bar.png] (original: <img src="https://patientnow.file.force.com/servlet/rtaImage?eid=ka0Rd00000037rN&feoid=00N3s00000QF9k7&refid=0EMRd00000C9226">)

Viewing Order and Result Details

When you select an order, you are navigated to the client-specific view with comprehensive details about the selected order.

Header Information:

  • Client Name: Displays the selected client’s name.

  • Unique ID Number: Unique identifier for the client.

  • Order Number: Selected order’s unique number. Use the dropdown to view other orders for the same client.

    • Unsolicited Results: These will show in the Results list only if the client is 'Unknown'.

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[IMAGE — needs manual upload: Screenshot 2025-01-02 at 11.45.06 AM.png] (original: <img src="https://patientnow.file.force.com/servlet/rtaImage?eid=ka0Rd00000037rN&feoid=00N3s00000QF9k7&refid=0EMRd00000BXYkX">)

      • Once a client is assigned, it will show in both the Orders and Results lists.

[IMAGE — needs manual upload: Screenshot 2025-01-02 at 11.54.35 AM.png] (original: <img src="https://patientnow.file.force.com/servlet/rtaImage?eid=ka0Rd00000037rN&feoid=00N3s00000QF9k7&refid=0EMRd00000BXWHK">)

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Order Details:

  • Requesting User: Shows who entered the order.

  • Requesting Provider: Displays the provider’s NPI.

  • Order Date & Due Date: Indicates submission and expected result dates.

  • Location & LabCorp Account: Configured account and location details.

  • Diagnoses & Comments: Displays any submitted diagnoses and comments (if applicable).

[IMAGE — needs manual upload: order details.png] (original: <img src="https://patientnow.file.force.com/servlet/rtaImage?eid=ka0Rd00000037rN&feoid=00N3s00000QF9k7&refid=0EMRd00000B9ATG">)

Test Panels:

  • Expand the containers to view individual tests and panels included in the order.

  • Requisitions:

    • LabCorp may split orders into multiple requisitions.

    • Each requisition corresponds to the overall order but may contain separate details.

[IMAGE — needs manual upload: test order details.png] (original: <img src="https://patientnow.file.force.com/servlet/rtaImage?eid=ka0Rd00000037rN&feoid=00N3s00000QF9k7&refid=0EMRd00000B9NTh">)

Result Details:

  • Collected Date & Time: Displays the most recent date and time of collection.

  • Result Date & Time: Shows the timestamp for the most recent results.

  • Fasting Status: Indicates if fasting was required.

  • Volume: Displays volume information if provided by LabCorp.

  • Source & Clinical Information: Includes additional details provided by LabCorp.

Order Details Table:

  • Each test submitted in the order is listed as a row.

  • Hover over columns (e.g., Status, Flag) for additional details.

  • Performing Lab: Clickable for more details about the lab.

  • View Button: Access additional notes, comments, or results not shown in the table.

Downloading Requisition PDFs

  • Click the Dropdown Menu to view downloadable requisition PDFs.

  • Select individual requisitions (e.g., Requisition 1, Requisition 2) to download.

  • Note: Some requisitions may not have downloadable PDFs.

[IMAGE — needs manual upload: download PDF.png] (original: <img src="https://patientnow.file.force.com/servlet/rtaImage?eid=ka0Rd00000037rN&feoid=00N3s00000QF9k7&refid=0EMRd00000B9LdC">)

Returning to Orders and Results

  • Use the Back Button to return to the Orders or Results tab.

  • Unread items that have been viewed will no longer appear at the top of the list.

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