PatientNow Essentials x Health Gorilla Labs: Reviewing Lab Results in PatientNow

Overview

When lab results are returned to the system through the Health Gorilla integration, you’ll receive a notification in your task list. This guide walks you through identifying, viewing, and managing new lab result notifications within PatientNow.

Identifying New Lab Result Notifications

When a new lab result arrives you will receive a pop up notification:

[IMAGE — needs manual upload: rtaImage] (original: <img src="https://patientnow.file.force.com/servlet/rtaImage?eid=ka0Rd0000005R4P&feoid=00N3s00000QF9k7&refid=0EMRd00000Kcod1">)

You’ll see a notification indicator on your task list — a yellow bubble with a number inside.

[IMAGE — needs manual upload: rtaImage] (original: <img src="https://patientnow.file.force.com/servlet/rtaImage?eid=ka0Rd0000005R4P&feoid=00N3s00000QF9k7&refid=0EMRd00000KcstV">)

The number indicates how many unread notifications you currently have.

In your task list, you can review the following columns:

[IMAGE — needs manual upload: rtaImage] (original: <img src="https://patientnow.file.force.com/servlet/rtaImage?eid=ka0Rd0000005R4P&feoid=00N3s00000QF9k7&refid=0EMRd00000KcuQh">)

Priority: High
Assigned To: user who placed the original lab order
Status: Pending Review
Category: Labs
Client's Name
Created By: user who placed the original lab order

Tasks may be edited on a per task basis to change any of these fields

If the Status is Pending Review and the Category is Labs, this means you have lab results to review.

Unsolicited ResultsWhile integrated with Health Gorilla Labs, if you place an order outside of the Health Gorilla Lab integration the results will still pull into PatientNow Essentials. The system will match the record using the client's First Name, Last Name, Date of Birth, and Gender. If the system can not match a client with the results it will not assign a client's name and you will have to assign the client in the Task List.

To assign a Client you will open the Task List and click on Assign Client.

[IMAGE — needs manual upload: rtaImage] (original: <img src="https://patientnow.file.force.com/servlet/rtaImage?eid=ka0Rd0000005R4P&feoid=00N3s00000QF9k7&refid=0EMRd00000KcqQL">)

A pop up will appear and you will select the Client from the drop down

[IMAGE — needs manual upload: rtaImage] (original: <img src="https://patientnow.file.force.com/servlet/rtaImage?eid=ka0Rd0000005R4P&feoid=00N3s00000QF9k7&refid=0EMRd00000KczgT">)

After you select the patient and click assign another pop up will appear to confirm the changes

[IMAGE — needs manual upload: rtaImage] (original: <img src="https://patientnow.file.force.com/servlet/rtaImage?eid=ka0Rd0000005R4P&feoid=00N3s00000QF9k7&refid=0EMRd00000KctzI">)

⚠️ Important Note: Once confirmed, this action cannot be changed.

Accessing the Client’s Lab Results

[IMAGE — needs manual upload: rtaImage] (original: <img src="https://patientnow.file.force.com/servlet/rtaImage?eid=ka0Rd0000005R4P&feoid=00N3s00000QF9k7&refid=0EMRd00000Kcs79">)

To view the results:

Open the Medical dropdown menu.
Select Treatment List.
Search for the corresponding client.
Double-click on the client’s name to open their Treatment Record.
Navigate to the Labs tab.

On the left side, you’ll see a list of lab results associated with this client.

If the client has multiple lab results over time, they’ll be separated by date into collapsible folders.

Use the down arrow to expand a folder and the up arrow to collapse it.

[IMAGE — needs manual upload: rtaImage] (original: <img src="https://patientnow.file.force.com/servlet/rtaImage?eid=ka0Rd0000005R4P&feoid=00N3s00000QF9k7&refid=0EMRd00000Kct3B">)

Viewing and Managing the Lab Result

[IMAGE — needs manual upload: rtaImage] (original: <img src="https://patientnow.file.force.com/servlet/rtaImage?eid=ka0Rd0000005R4P&feoid=00N3s00000QF9k7&refid=0EMRd00000KcfGM">)

To view a result:

Click on the result you want to review.
The selected result will display in the main window.

Viewing Tools and Options

While viewing results, you can:

[IMAGE — needs manual upload: rtaImage] (original: <img src="https://patientnow.file.force.com/servlet/rtaImage?eid=ka0Rd0000005R4P&feoid=00N3s00000QF9k7&refid=0EMRd00000J9cG1">)

Zoom In / Zoom Out to adjust the view.
Use the Magnifying Glass icon to search for specific keywords within the report.
Download or Print the results as needed.
Open in Full Screen using the icon with the arrow on 4 corners

After reviewing the result, close the treatment record.

Completing the Review and Managing Tasks

It’s best practice to update your task list as you complete lab reviews.

Return to your Task List.
Locate the corresponding lab result task.
Mark it as Complete by clicking the Paper with Check icon.

[IMAGE — needs manual upload: rtaImage] (original: <img src="https://patientnow.file.force.com/servlet/rtaImage?eid=ka0Rd0000005R4P&feoid=00N3s00000QF9k7&refid=0EMRd00000J9YkK">)

This helps keep your task list organized and ensures your workflow remains efficient.