New Releases
AI Scribe and PatientNow Go
AI Scribe for RxPhoto & PatientNow Essentials
Summary
AI Scribe helps providers document visits faster by turning provider-patient conversations into structured, review-ready chart suggestions. It works with Simple SOAP and your existing customizable charting templates, so practices can keep the workflows they already use while reducing manual documentation time.
New Releases
AI Scribe for Flexible Charting Documentation
Spend less time filling out charts and more time focused on the patient experience. AI Scribe listens to the clinical context from the visit conversation, then suggests how the selected chart or form should be completed.
AI Scribe is not limited to Simple SOAP. It can support your existing configurable chart templates, helping providers complete documentation in the format your practice already uses.
What you’ll love
Works with Simple SOAP and customizable charting templates
Extracts relevant clinical context from the provider-patient conversation
Suggests structured chart content for provider review
Helps reduce repetitive typing and after-visit documentation time
Keeps providers in control, with AI-suggested content ready to review, edit, and finalize
Configurable Chart Support for AI Scribe
AI Scribe is designed to fit into the way your practice already documents care. Whether your team uses standard SOAP-style notes or customized forms, AI Scribe can help suggest the right content in the right place.
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How it works
Select the chart or form you want to complete
AI Scribe uses the visit conversation to identify relevant details
Suggested content is organized to match the selected chart structure
Providers review and approve the final documentation before saving
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Faster, More Consistent Visit Documentation
By suggesting structured content based on the conversation, AI Scribe helps providers create clearer, more consistent notes while reducing the time spent manually filling out charts.
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Insights Hub Enhancements
AI Chat Interaction
The AI chat available in the Insights Hub can now be minimized without losing your chat history, per dashboard. The chat can also be dragged and dropped around the screen for better dashboard visibility while the chat is open.
Saved Filters
Insights Hub dashboards now support saved and favorite filters. Users can save filters for individual dashboards and mark preferred filters as favorites. When a user returns to a dashboard, any favorited filters will automatically be applied as the default view.
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Scheduled Report Filters
Scheduled reports can now be filtered using saved filters.
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Fixes
The Gift Card List report now includes the Sold On date and Original Amount fields when emailed as a CSV.
Email campaign status no longer shows misleading click data after recipients interact with links in a campaign email.
The Client Submitted filter in All Digital Forms now returns the correct results and record counts when matching forms exist.
Users with Microsoft or Outlook-based email addresses can now receive two-factor authentication verification codes more reliably.
Take More Control of Payments On The Go with PatientNow Go
Take more control of payments on the go. This release brings faster ways to accept payments, clearer workflows, and better visibility—so your team can move quickly and confidently from anywhere.
New Releases
Tap to Pay on iPhone
Turn your iPhone into a payment terminal. Accept contactless payments without any additional hardware, making it easier to collect payments wherever you are.
What you’ll love
No extra devices required
Faster, more flexible checkout
Ideal for mobile providers, events, and busy front desks
Built-In Refunds & Voids
Handle payment adjustments without leaving the app. You can now process voids before settlement and issue refunds after—all within PatientNow Go.
What you’ll love
Full control over payment changes on mobile
No need to switch systems or contact support
Clear visibility with linked transactions
Multi-Location Payment Support
Easily switch between locations while on the go. Payment settings automatically adjust based on your selected location, ensuring everything is processed correctly.
What you’ll love
Seamless switching between locations
Accurate payment processing for each business entity
Built for growing, multi-location practices
Dedicated Mobile Payment Queue
Keep mobile payments organized and easy to manage. A new PatientNow Go button in PNE sends tickets directly to a dedicated mobile payment queue—no more relying on the On Hold queue.
What you’ll love
Clear separation between in-office and mobile payment workflows
Less confusion with On Hold tickets
Faster access to tickets from the mobile app
Improvements
Faster Payment Search with Sort & Filter
Quickly find the transactions you need. Payments can now be sorted and filtered, saving time when reviewing history or tracking down details.
Better Ticket Management with Sort & Filter
Stay on top of what needs attention. Tickets to Pay can now be sorted and filtered, helping your team prioritize and move faster during busy workflows.
Resend Receipts in Seconds
Need to resend a receipt? You can now do it directly from the Payment Details or Payment Successful screens—no extra steps required.