Table of Contents
Faster checkout: Process payments in seconds, keeping each interaction smooth and uninterrupted.
Checkout without boundaries: Collect payments wherever care happens, from treatment rooms to events, without returning to the front desk.
No more manual workarounds: Payments post directly to PatientNow Essentials, keeping records clean, accurate, and easy to reconcile.
Secure by design: Every transaction is encrypted at the moment of payment, with sensitive data protected and never stored.
Front office teams managing daily transactions.
Mobile practitioners, estheticians, and independent providers.
Event and pop-up teams who need flexible, lightweight payment options.
PatientNow Go mobile app on iOS and Android devices.
Tap to Pay on iPhone (Apple iOS devices only).
PatientNow Essentials (web/desktop) for transaction setup and management.
Active PatientNow Payments account with merchant credentials.
Supported iOS or Android mobile device with internet access (Wi-Fi or cellular).
Bluetooth enabled on the mobile device.
Moby 5500 Bluetooth card reader for physical card transactions.
An active PatientNow Essentials username and password.
The Moby 5500 reader is charged and powered on.
You are logged into the correct organization and location in PatientNow Essentials.
Tickets are posted with the PatientNow Go button in PatientNow Essentials to appear in the mobile app.
A. Downloading the App
Open the App Store (iPhone) or Google Play Store (Android).
Search for "PatientNow Go".
Download and install the app.
B. Logging In
Open the PatientNow Go app.
Enter your PatientNow Essentials email and password.
Tap Login.
C. Connecting the Moby 5500 Device
Turn on the Moby 5500 and press and hold the power button for 3 seconds until a long blue flash appears.
In the app, tap Connect.
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Select the Moby 5500 from the list of available devices.
Wait for the EMV Configuration Update to finish and the app to navigate to the Tickets to Pay home screen.
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D. Sending a Ticket to PatientNow Go
In PatientNow Essentials, open the Sales Register and add all items for the customer's sale.
In the bottom action area, click the PatientNow Go button. The ticket is sent to the PNG Tickets queue and becomes available in the mobile app.
E. Adding a Tip (Optional)
In the PatientNow Go app, select the customer's ticket from the Tickets to Pay screen.
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On the Ticket To Be Paid screen, tap Add Tip.
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Choose a preset percentage or tap Enter Custom Amount.
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The total amount automatically updates to include the selected tip.
F. Taking a Payment
Verify the total amount on the Ticket To Be Paid screen.
Tap Tap to Pay on iPhone or Pay with Moby.
If using the Moby 5500, prompt the patient to tap, insert, or swipe their card when the reader emits a one-second beep.
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If using an iPhone without the reader, ask the customer to hold their card or device near the top of the iPhone. Note that first-time users will be prompted to enable this feature and accept the Terms and Conditions.
Upon approval, the Payment Successful screen appears.
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You may tap Email Receipt, enter the customer's email address manually, and tap Send to provide a digital copy, or tap Close to return to the Home screen.
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Adjusting a Ticket: Tickets sent to PatientNow Go are locked in PatientNow Essentials. If you need to make adjustments, such as adding a discount, return to the PNG Tickets queue in PatientNow Essentials, select the ticket, and click Restore. Edit the ticket in the desktop register, then click the PatientNow Go button again to send it back to the mobile app.
Voiding a Payment: To cancel a transaction before settlement, open the Payments screen, select the payment to open Payment Details, tap Void, and tap Confirm.
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Refunding a Payment: To refund a settled transaction, open the Payments screen, select the payment to open Payment Details, tap Refund, enter the refund amount, and tap Confirm.
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Viewing Linked Payments: Refunds and voids are grouped under the original sale. Open the original payment from the Payments screen and tap Linked Payments to view the related transaction history.
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Sorting and Filtering Payments: On the Payments screen, tap the Sort icon to order transactions by name, amount, or ticket number, or tap the Filter icon to narrow the list by specific criteria.
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Tip: When collecting payment via the Moby 5500, tap is the fastest method, insert (chip) offers the highest security, and swipe should only be used as a fallback. If a card declines when tapped, try inserting the chip next.
Note: The PatientNow Go app automatically logs out after 15 minutes of inactivity to protect access.
Warning: The "On Hold" queue is not used for PatientNow Go. Tickets must be explicitly sent using the PatientNow Go button in PatientNow Essentials.
Warning: If a ticket is only partially paid, it will not disappear. It remains in the Tickets to Pay queue with an updated remaining balance.
Warning: If the app is force closed, the Moby 5500 will need to be reconnected.
Issue
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Cause
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Fix
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App cannot find the device
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Reader is off, Bluetooth is disabled, or reader is out of range.
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Ensure the Moby 5500 is on. Hold the power button for 3 seconds to enter pairing mode. Move the device closer to the phone. [Insert Screenshot: Device Not Connected error screen]
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Ticket not showing in list
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Ticket is not in the PNG Tickets queue, poor internet, or wrong location selected.
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Confirm the ticket was sent using the PatientNow Go button in PatientNow Essentials. Pull down to refresh the app screen. Verify you are in the correct location and have internet access. [Insert Screenshot: No Internet Connection error screen]
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EMV Update Failed
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Connection interrupted during update.
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Tap Connect again. If it fails repeatedly, restart both the Moby 5500 and the mobile device.
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Payment Declined
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Card error or lack of connectivity.
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Ask the customer to use a different entry method (e.g., insert instead of tap) or tap Try Again.
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PatientNow Go Internal How To Guide
Ingenico Moby 5500 Data Sheet
PatientNow Essentials: Mobile Payments with PatientNow Go & Moby 5500 (ElevateNow LMS)
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Tags: Mobile Payments, PatientNow Go, Moby 5500, Tap to Pay on iPhone
Product: PatientNow Essentials, PatientNow Payments
Release: May 2026