If you do not balance, try these ideas to help you identify the invoices or payments that are entered incorrectly.
General Ideas
Check your data entry. Confirm that all the numbers on the worksheet are data entered correctly from the patientNOW reports.
Check the filter(s) for each report. Did you run the reports for the correct date range and with all the appropriate filters selected?
Perform the Reconciliation for a shorter time period. If you are running this reconciliation for a month, try running it for a week, and if you are performing it for a month, try running it for a week.
If the difference in Accounts Receivable is NOT 0.00
Compare the patients on the Accounts Receivable Aging report for the previous period with the patients on the C-P-A report with an entry in the Accounts Receivable column.
If the patient appears on the C-P-A report, but not on the previous A/R Aging Report, there may be a problem with the invoice. Check the invoice for:
- Invalid dates
- Patient payments on Insurance invoices that are not distributed
- Invoice Type problems
If you cannot identify the problem with the invoice, contact Support at (800) 436-3150 x 2 or support@patientnow.com.
If the difference in Unearned Income is NOT 0.00
Compare the patients on the Unearned Income Activity report for that period with the patients on the Charges – Payments – Adjustments (C-P-A) report.
If a patient appears on the (C-P-A) report with an entry in the Unearned Income column, but does not on the Unearned Income Activity Report, the Invoice Type is probably incorrect.
Correct the Invoice Type and
- Re-run Charges – Payments – Adjustments report
- Re-run Unearned Income Balance report for Accounting Period you are balancing
- Re-enter the values from these reports in the Accounting Balance Worksheet
If you cannot identify the problem with the invoice, contact Support at (800) 436-3150 x 2 or support@patientnow.com.