Introduction

PatientNow v.7.0.211 includes a fresh new look to myPatientNow as well as some updates to marketing emails displaying character count and message count.

You will be notified in PatientNow of your scheduled update date and time.

myPatientNow:

myPatientNow has been redesigned to make an effortless workflow for patients to follow. The beautiful redesign helps practices show their best face, so to speak, in an industry that is primarily focused on aesthetics. 

New URL

With the redesign of myPatientNow comes a new URL. Practices will have access both to their old (Legacy URL) as well as their new myPatientNow URL. Below are example of Legacy and New myPatientNow URLs:

Legacy: https://mypatientnow.pnowclouddev.com/?PID=0000

New: https://portal.mypatientnow.com/practice/0000/login

Additionally, the new URL will not redirect the page, therefore, practices and patients may bookmark the link in order to return to myPatientNow easily.

Accessing the New URL

1. Navigate to Administration > Data Tables > myPatientNow.

2. Where the MPN URL used to be, now find: Legacy myPatientNow URL: 
   1. the old URL, which will take users to the old myPatientNow.
   2. New myPatientNow URL: a new URL that will take users to the new myPatientNow.

Important Note: For the new myPatientNow link to work, please replace <PID> in the URL to the practice’s PatientNow ID #. 

3. New myPatientNow QR Code: A QR code that can be scanned to be taken directly to the new myPatientNow URL.
   1. Click Download QR Code to download. Some practices may print the QR code and display it in their office for ease of access.

Merge Tags

Anywhere that merge tags for myPatientNow exist, a merge tag for the new myPatientNow has been added. Under myPatientNow merge tags, find Legacy and New:

• URL Invites
• Grant Access URLs
• Usernames
• Reset Password URLs

For instance in Email Templates:

Additionally, practices may choose to update all merge tags to the new myPatientNow links (and usernames) in all myPatientNow email templates by checking the box at the top of the myPatientNow tab. If this box is not checked, merge tags must be changed manually.

myPatientNow Configuration and Functionality

While the new myPatientNow URLs look different, all configuration and functionality remains the same in its initial launch. For details on configuration, refer to Configuring myPatientNow.

Updated Marketing Texts: Text Count in Windows Client

When a user creates a Mail Merge and clicks to select Send Text, the following information is displayed:

1. The number of patients selected.
2. The number of patients with consent to text (from Patients > Registration/Billing > Consent Information > Send Text.)
3. The number of texts available to the practice.

When the user begins typing the text, the following information is displayed at the bottom of the text field:

1. Number of characters typed (limit 160/text).
2. Message(s) per patient (this will increase if the number of characters exceeds 160).
3. Total Message to be used (this will increase if the number of characters exceeds 160).